Burn the Deck
John Brunswick

How Storytellers Win When Everyone Else Sounds the Same

Get Unstuck

Feeling stuck? Strategies and ideas to get a new perspective and help break through a sticking point

4 m read

No matter how well we plan, it is common to hit a sticking point in your storytelling process. Many times you have a general sense of what you will be sharing, but might struggle to decide what to highlight or worry if your solution maximizes the value the customer would receive. The following battery of questions can be helpful in breaking through a sticking point. It is by no means exhaustive and will be expanded in future releases of the playbook.

Shorten Duration

Half the Time

Question

If you only had half the time to complete your presentation, where would you prioritize?

Insight

This should likely form the core of your solution, regardless of the amount of time. To further refine, revisit what you cataloged during the Relevancy phase. Based on the highest priority of relevance, how does that help to inform your choices?

Ditch the Visuals & Talk it Out

Exercise

Close your laptops, put your mobile phones away and without using any of your visual assets, try telling your story. Talk through the open, product pitch and close.

Benefit

This technique is a great way to test your comfort, clarity, and understanding of your message. Verbalizing can help you see the forest for the trees, rather than focusing on minutiae within particular slides or materials.

Increase Clarity

Optimize Competitive Awareness & Nuance

Scenario

If you knew the customer was likely going to select your competitor and this was your last opportunity to share, what specifically would persuade them to select your solution?

Reminder

Remember that your customer may only know what you share with them. You may not be excited about a feature, but it could make a world of difference to them.

Net it Out

Question

If you could only show one visual to summarize your solution, what would it be?

Test

If you opened and ended your session with this visual, would you be able to effectively tell your story?

Benefit

People will forget details of even the best presentations, but this can help ensure that we leave our customers with the most important takeaways.

Improve Flow

Swap Segments

Scenario

After focusing your energy pulling together key materials to share within your session, it is not uncommon for it to feel flat and lack the engagement you envisioned.

Solution

Look at shifting segments of your delivery to swap your current talk track for an anecdote, trend or customer example that accomplishes the same goal. Hearing something shared from another perspective will help to add variety in the pace and focus of delivery.

Outside Observer

Challenge

When you have been working closely on a project for a long time, it can become difficult to appreciate what it is like to consume your content for the first time. A set of fresh eyes can go a long way to identifying and resolving tricky portions of your session.

Alternative

If you are unable to get an outside perspective, try recording yourself and identify areas where your flow seems to lag during playback. It may make sense to break sections into smaller parts, combine or remove them altogether.

Draw it Out

Benefit

Sometimes pen and paper or a whiteboard help to quickly identify where your session may not flow well or could be adjusted to better reinforce a key point.

Warning

Though tempting, working with a design tool on your laptop or tablet can create a feeling of quality or final product. This makes it difficult to see where it could be adjusted to create a better experience or outcome.

Generate New Ideas or Approaches

Go "Outside" Figuratively

Insight

When we are stuck behind a keyboard it can be difficult to think of new ways to approach a problem. An automotive documentary highlighted how BMW's designers would often take field trips to museums and look at the lines of classical instruments to break away from their day-to-day automotive focus.

Reference

Chris Bangle, former Chief Designer at BMW gave a talk at Stanford entitled "Designing Difference in a World of Sameness". The same constraints easily apply to the world of technology and business. Looking at non-traditional materials for inspiration can help spark new thinking for our demonstrations.

Go "Outside" Literally

Research

According to a Stanford University study, a person's creative output increased by an average of 60 percent when walking.

Benefit

Besides being good for our health, getting away from a keyboard and unplugging, it is amazing the insights that can become obvious to us.

Next
Workbook Collection

References

Behavioral science research supporting this chapter

1
Schooler et al. (1993)
Thoughts beyond words: When language overshadows insight
Key Finding: Verbally describing non-verbal memories impairs subsequent recognition; subjects were less effective solving insight problems when forced to verbalize
Application: CAUTION: For insight problems, verbalization may hinder; for analytical problems, it helps
Related to: Verbalization can help see the forest through the trees
2
Ericsson et al. (1984)
Protocol Analysis: Verbal Reports as Data
Key Finding: Non-insight (analytical) problems benefit from verbalization
Application: Verbalization helps organize conscious reasoning for stepwise problems
Related to: Verbalization can help see the forest through the trees
3
Gagné et al. (1962)
A study of the effects of verbalization on problem solving
Key Finding: Talking while working apparently improved performance potential for analytical problems
Application: For presentation planning (an analytical task), verbalization helps
Related to: Verbalization can help see the forest through the trees
4
Duncker, K. (1945)
On problem-solving
Key Finding: Functional fixedness: people become 'fixed' on objects' normal functions and cannot reconceptualize them
Application: Creators become fixed on their original conception
Related to: Fresh eyes identify tricky portions
5
German et al. (2000)
Immunity to functional fixedness in young children
Key Finding: 5-year-olds show NO functional fixedness while 6-7 year-olds do-expertise builds functional fixedness
Application: The more you work on something, the more fixed your view becomes
Related to: Fresh eyes identify tricky portions
6
Luchins, A.S. (1942)
Mechanization in problem solving: The effect of Einstellung
Key Finding: Documented the Einstellung effect: prior experience can interfere with problem-solving
Application: Past approaches can blind you to better solutions
Related to: Fresh eyes identify tricky portions
7
Bilalić et al. (2008)
Why good thoughts block better ones: The mechanism of the pernicious Einstellung (set) effect
Key Finding: Experts shown familiar patterns continued seeking suboptimal known solutions even when better ones existed. Eye-tracking showed experts literally couldn't 'see' better solutions
Application: Fresh eyes can literally see what experts cannot
Related to: Fresh eyes identify tricky portions
8
Jia et al. (2009)
Lessons from a faraway land: The effect of spatial distance on creative cognition
Key Finding: Psychological distance enhances creative performance; participants told tasks came from faraway universities showed better insight problem-solving
Application: Distance (conceptual or actual) improves creative solutions
Related to: Fresh eyes identify tricky portions
9
Gentner, D. (1983)
Structure-mapping: A theoretical framework for analogy
Key Finding: Analogical reasoning involves mapping relational structure (not surface features) from familiar to unfamiliar domains
Application: Cross-domain inspiration works because relational structure transfers
Related to: BMW designers visiting museums for cross-domain inspiration
10
Gassmann et al. (2008)
Opening up the solution space: The role of analogical thinking for breakthrough product innovation
Key Finding: The greater the semantic distance between domains, the more creative potential. Cross-industry analogies overcome 'industry blindness'
Application: Looking at unrelated fields (like classical instruments for car design) produces more creative solutions
Related to: BMW designers visiting museums for cross-domain inspiration
11
Green et al. (2010)
Connecting long distance: Semantic distance in analogical reasoning modulates frontopolar cortex activity
Key Finding: The left frontopolar cortex shows increased activity when mapping semantically distant domains-this brain region integrates information for creative solutions
Application: Distant analogies literally engage different brain regions
Related to: BMW designers visiting museums for cross-domain inspiration
12
Oppezzo et al. (2014)
Give your ideas some legs: The positive effect of walking on creative thinking
Key Finding: Walking increased creative output by an average of 60%. 81% of participants showed improved creativity when walking vs. sitting, and 100% of participants in the outdoor walking condition increased novel responses.
Application: Walking boosts divergent and creative thinking, making it an effective way to generate new ideas when feeling stuck.
Related to: Stanford study: 60% increase in creativity when walking