Burn the Deck
John Brunswick

How Storytellers Win When Everyone Else Sounds the Same

What Will They Say?

It is not what "we" will say, but instead what "they" will say that determines our success

3 m read
Hot Take
Key Takeaway

TL;DR

Here's the truth: your meeting isn't over when you hang up the Zoom. It's over when your champion pitches you to their boss-without you in the room. You need to give them something worth repeating. This chapter shows you how to reverse-engineer conversations that happen after you leave, ensuring your solution becomes the story they tell. Because deals aren't won by what you say-they're won by what they say about you.

Imagine stepping into an Uber and noticing that the driver does not use the application's navigation. When you ask if they know where to go, they reply that "we will know when we get there". I am not sure about you, but I would become anxious and arrange for another way to get there.

When it comes to presentations, let's set an audacious destination - arriving at something remarkable.

In one of Seth Godin's talks he strips away any ego associated with creating something remarkable and breaks down what exactly it means - something worthy of being remarked upon. Distinctive items in a homogeneous set are remembered better - this is known as the isolation effect. This is a powerful way to examine the outcome or destination that we wish to arrive at and can use this as our foundation to ask a few simple questions.

What Will They Say?

Small adjustments transform a conversation from "smart person with interesting ideas" to "helpful guide to success." Starting with this in mind helps you make minor but important adjustments to how you frame and share your ideas and content.

Take time to ensure that the depth of what you share is aligned to your audience's perspective. Use an empathetic approach to place yourself in the shoes of those you are sharing with and if you believe that your idea, product or service can help them, start with their perspective in order to open the door to a better path. If this door isn't open, they cannot walk through.

Though what you say is important, it is what they say after the meeting that matters most. Research shows B2B buying groups have grown from 5.4 to 6.8 stakeholders, reaching 13 in enterprise deals - your audience must retell your message to others. Moreover, 57% of B2B buying processes stall because internal stakeholders cannot agree, making simple, repeatable messages essential.

What they say after the meeting matters most

Reverse Engineering your Meeting Outcome

Research shows that specific, challenging goals lead to higher performance, and backward planning (starting from the desired outcome) can increase motivation and improve plan quality.

  • 1What do they say about us and our content when we leave the room or Zoom?
  • 2What from our session would cause them to discuss us and our content?
  • 3What do we hope that they would discuss?
  • 4What outcomes would we like from their conversations?

Workbook: The Retellability Test

Before any presentation, ask yourself these questions to ensure your message will spread:

Ask Yourself

1

Can I predict what they will say about us when we leave the room?

If no:

Define your "remarkable moment" before the meeting

2

Is there something from my session worth discussing with others?

If no:

Add a surprising insight, stark contrast, or memorable transformation

3

Could my champion retell the core message in 30 seconds?

If no:

Simplify until the transformation is crystal clear

4

Would their stakeholders understand and care without context?

If no:

Frame for the CFO hallway conversation, not the technical deep-dive

5

Is my message remarkable (worthy of being remarked upon)?

If no:

Find what makes this distinctive from every other vendor conversation

6

Have I reverse-engineered from the outcome I want?

If no:

Start with what you want them to say, then build backward

Next
Know Your Buyer

References

Behavioral science research supporting this chapter

1
Berger, J. (2013)
Contagious: Why Things Catch On
Key Finding: Six principles drive virality (STEPPS): Social Currency, Triggers, Emotion, Public, Practical Value, Stories. Word-of-mouth generates 2x the sales of paid advertising
Application: Content that provides social currency gets shared; remarkable = shareable
Related to: Remarkable means worthy of being remarked upon
2
Berger et al. (2013)
Communication channels and word of mouth: How the medium shapes the message
Key Finding: Even 'boring' products get talked about when triggered by everyday cues
Application: Creating memorable triggers extends word-of-mouth beyond initial interaction
Related to: Remarkable means worthy of being remarked upon
3
Von Restorff, H. (1933)
Über die Wirkung von Bereichsbildungen im Spurenfeld
Key Finding: Distinctive items in homogeneous sets are remembered better (isolation effect)
Application: Remarkable = distinctive = memorable
Related to: Remarkable means worthy of being remarked upon
4
Hunt, R.R. (1995)
The subtlety of distinctiveness: What von Restorff really did
Key Finding: Distinctiveness is about difference within a context of similarity
Application: Remarkable presentations contrast with normal/expected experiences
Related to: Remarkable means worthy of being remarked upon
5
Adamson et al. (2017)
The New Sales Imperative
Key Finding: B2B buying groups have grown from 5.4 to 6.8 stakeholders, reaching 13 in enterprise deals
Application: Your audience must retell your message to others; message clarity is essential
Related to: What do they say when you leave the room?
6
Schmidt et al. (2023)
Building Consensus in B2B Buying
Key Finding: 57% of B2B buying processes stall because internal stakeholders cannot agree
Application: Champions need simple, repeatable messages to build consensus
Related to: What do they say when you leave the room?
7
Locke et al. (2002)
Building a practically useful theory of goal setting and task motivation: A 35-year odyssey
Key Finding: Specific, challenging goals lead to higher performance across 88+ tasks and 40,000+ participants
Application: Clear outcome goals improve presentation design and delivery
Related to: Start with desired outcome, work backward
8
Park et al. (2017)
Relative effects of forward and backward planning on goal pursuit
Key Finding: Backward planning led to greater motivation, higher goal expectancy, less time pressure, and better performance compared to forward planning
Application: Working backward from desired outcome produces better planning than forward planning
Related to: Start with desired outcome, work backward
9
Buehler et al. (2010)
Planning in time: Sources of error in generating predictions about the future
Key Finding: Backward planning counters natural inclination toward overoptimistic, idealized scenarios
Application: Reverse engineering outcomes produces more realistic action plans
Related to: Start with desired outcome, work backward